Refunds & Returns Policy

Effective Date: [07/07/2025]
Last Updated: [07/07/2025]

This Refunds and Returns Policy (“Policy”) governs all purchases made through TCGHub’s website (tcghub.in) and other platforms including Instagram and WhatsApp. By placing an order with TCGHub, you acknowledge that you have read, understood, and agree to be bound by this Policy.

1. GENERAL POLICY

1.1 Final Sales: All sales are final. No refunds will be processed once an order is placed

1.2 Damage or Loss In Transit: TCGHub ensures product safety and condition from order receive until handover to courier personnel. Any Mishandling, damage or loss of shipment by courier company is NOT liable by TCGHub.

1.3 Acceptance of Terms: By purchasing from TCGHub through any platform, you explicitly agree to all terms and conditions set forth in this Policy.

2. RETURNS AND EXCHANGES

2.1 Eligible Returns: Returns are accepted only in the following circumstances:

Delivery of damaged products
Delivery of incorrect products

2.2 Return Process:

All return requests must be initiated within 4 hours of delivery
To initiate, submit an uncut unboxing video showing that the package is completely unopened and following up with clearly showing the product’s condition after opening to: support@tcghub.in
The outer packaging must be intact and undamaged, any damage caused in transit is NOT covered by TCGHub,
Provide detailed description of the issue or damage
Include order number and delivery details

2.3 Case-by-Case Evaluation: Each return request will be thoroughly reviewed and evaluated on individual merit. TCGHub reserves the right to approve or deny any return request at its sole discretion if it finds any of the provided proofs not fit or incomplete.

3. REFUND TERMS

3.1 Restocking Fee: A 10% restocking fee will be deducted from all approved refunds.

3.2 Refund Denial: TCGHub reserves the right to deny refunds if:

Products show signs of tampering
Return conditions are not met
Products are not in their original condition
The damage is incurred by courier company

3.3 Processing Time: Approved refunds will be processed within 5-7 business days.

4. SHIPPING AND INSURANCE

4.1 Standard Shipping:

Base shipping fees (₹80/₹140) cover normal shipping only
Normal shipping is NOT insured
TCGHub is not liable for damage, loss, or mishandling during transit

4.2 Shipping Insurance:

Optional shipping insurance is available upon request
Contact support@tcghub.in before placing your order to obtain insured shipping costs
Insurance must be purchased before order confirmation

4.3 Risk Acknowledgment: By choosing normal shipping, you acknowledge and accept the risk of potential damage or loss during transit.

5. PRODUCT CONDITIONS AND PACKAGING

5.1 Sealed Products:

Sealed boxes may have minor scratches, tears, or dents
Products are considered “Sealed” if wear is not major and contents remain secure
For mint condition requirements, request product images before purchase (subject to availability)
Major wear will be disclosed in product listings

5.2 Packaging Standards:

All orders are packaged with appropriate protective materials
In rare cases, courier mishandling may cause damage to outer packaging
Low-quantity orders of inexpensive packs may be more susceptible to damage
Customers acknowledge this risk when placing orders

6. LIABILITY LIMITATIONS

6.1 TCGHub’s Responsibility: TCGHub ensures product safety and condition from order receipt until handover to courier personnel.

6.2 Transit Limitations: TCGHub is not liable for:

Courier mishandling
Damage during transit
Loss of products during shipping
Decrease in product value due to shipping-related issues

6.3 Customer Responsibility: Customers assume all risks associated with uninsured shipping and high-value purchases.

7. CONSUMER RIGHTS

7.1 Dispute Resolution: Any disputes arising from this Policy shall be resolved in accordance with Indian law and under the jurisdiction of courts in [Navi Mumbai/Maharashtra].

8. CONTACT INFORMATION

For all refund and return inquiries, contact:

Email: support@tcghub.in
WhatsApp: +91 9167027374

9. POLICY UPDATES

TCGHub reserves the right to modify this Policy at any time. Updated policies will be posted on tcghub.in with the effective date. Continued use of our services after policy updates constitutes acceptance of the revised terms.

10. ACKNOWLEDGMENT

By making a purchase from TCGHub, you acknowledge that you have read, understood, and agree to be bound by this Refunds and Returns Policy. This Policy forms an integral part of your purchase agreement with TCGHub.

Note: This policy applies to all purchases made through tcghub.in, Instagram, WhatsApp, and any other TCGHub sales channels.