Effective Date: [07/07/2025]
Last Updated: [07/07/2025 ]

At TCGHub, we are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy explains in detail how we collect, use, store, and protect your information when you interact with our services. We believe in transparency and want you to understand exactly how your data is handled.

This Privacy Policy applies to all users of our website (tcghub.in), our social media platforms (Instagram, WhatsApp), and any other services we provide. By using any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. COMPANY INFORMATION AND DEFINITIONS

1.1 About TCGHub: TCGHub is a trading card game retailer based in India. Our registered office is located at Gokul CHS Office, Nerul East, Navi Mumbai, Maharashtra, India. We specialize in selling trading cards, collectibles, and related gaming accessories through our online platform and social media channels.

1.2 Key Definitions:

• “Company,” “We,” “Our,” “Us” refers to TCGHub and its representatives
• “You,” “Your,” “User” refers to any individual who uses our services
• “Service” includes our website tcghub.in, Instagram account, WhatsApp business account, and any other platforms we operate
• “Personal Data” means any information that can identify you as an individual, either directly or indirectly
• “Processing” means any operation performed on personal data, including collection, storage, use, sharing, or deletion
• “Third Parties” refers to external companies or individuals who provide services to us or with whom we share information

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide:

When you interact with our services, we may collect the following personal information that you voluntarily provide:

Account Information:

• Full name (first and last name)
• Email address
• Phone number (mobile and/or landline)
• Date of birth (for age verification and special offers)
• Gender (optional, for personalized recommendations)

Shipping and Billing Information:

• Complete shipping address including house number, street, area, city, state, and postal code
• Billing address if different from shipping address
• Address type (home, office, other) for delivery preferences
• Landmark or special delivery instructions

Order and Payment Information:

• Product preferences and wishlist items
• Order history and purchase patterns
• Payment method preferences (we do not store payment card details)
• Transaction history and invoice requirements

Communication Information:

• Messages sent through our contact forms
• Customer service interactions and support tickets
• Feedback, reviews, and ratings you provide
• Newsletter subscription preferences
• Social media interactions and comments

2.2 Information Automatically Collected:

Technical Information:

• Internet Protocol (IP) address and location data
• Browser type, version, and language settings
• Operating system and device type (mobile, tablet, desktop)
• Screen resolution and device identifiers
• Internet service provider information

Website Usage Data:

• Pages visited on our website and time spent on each page
• Click patterns and navigation paths through our site
• Search terms used on our website
• Products viewed, added to cart, or purchased
• Date and time of visits and session duration
• Referring websites and exit pages

Mobile Device Information (when using mobile devices):

• Mobile device unique identifier
• Mobile operating system version
• Mobile browser type and version
• Mobile network information
• App usage patterns (if applicable)
• Location data (only if you grant permission)

3. HOW WE COLLECT YOUR INFORMATION

3.1 Direct Collection: We collect information directly from you when you:

• Create an account on our website
• Place an order or make a purchase
• Sign up for our newsletter or promotional emails
• Contact our customer service team
• Participate in surveys, contests, or promotional activities
• Leave reviews or feedback about our products
• Interact with us on social media platforms
• Subscribe to our WhatsApp updates

3.2 Automatic Collection: Information is automatically collected through:

• Website cookies and similar tracking technologies
• Web analytics tools that monitor site performance
• Log files that record server activities
• Pixel tags in our emails to track engagement
• Social media plugins and integrations

3.3 Third-Party Sources: We may receive information about you from:

• Payment processors (transaction confirmation data)
• Shipping companies (delivery status updates)
• Social media platforms (when you interact with our content)
• Marketing partners (for promotional campaigns)
• Fraud prevention services (for security purposes)

4. DETAILED USE OF YOUR INFORMATION

4.1 Order Processing and Fulfillment:

• Verifying your identity and processing payments
• Preparing, packaging, and shipping your orders
• Providing order confirmations and shipping notifications
• Managing returns, exchanges, and refunds
• Maintaining accurate inventory and pricing information

4.2 Account Management:

• Creating and maintaining your user account
• Personalizing your shopping experience
• Saving your preferences and order history
• Providing access to exclusive member benefits
• Managing your subscription preferences

4.3 Customer Service and Support:

• Responding to your inquiries and support requests
• Resolving technical issues and complaints
• Providing product information and recommendations
• Assisting with order tracking and delivery issues
• Handling warranty claims and product support

4.4 Marketing and Communications:

• Sending promotional emails about new products and special offers
• Sharing information about sales, discounts, and events
• Providing personalized product recommendations
• Sending birthday wishes and special occasion offers
• Conducting market research and customer satisfaction surveys

4.5 Business Operations and Analytics:

• Analyzing website traffic and user behavior patterns
• Improving our website design and functionality
• Developing new products and services
• Conducting fraud prevention and security monitoring
• Maintaining business records and compliance requirements

4.6 Legal and Compliance:

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Protecting our rights and preventing fraud
• Enforcing our terms and conditions
• Maintaining records for tax and accounting purposes

5. INFORMATION SHARING AND DISCLOSURE

5.1 Service Providers: We share your information with trusted third-party service providers who assist us in operating our business:

Payment Processors:

• Companies that process credit card and digital payments
• Banks and financial institutions for transaction verification
• Fraud detection services for security purposes

Shipping and Logistics:

• Courier companies like Delhivery, BlueDart, and eKart
• Packaging and fulfillment partners
• Address verification and logistics optimization services

Technology Partners:

• Website hosting and cloud storage providers
• Email marketing and communication platforms
• Analytics and performance monitoring tools
• Customer relationship management (CRM) systems

5.2 Business Partners:

• Trading card manufacturers and distributors (for warranty and authenticity purposes)
• Marketing partners for joint promotional campaigns
• Affiliate partners who help promote our products

5.3 Legal Requirements: We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect and defend our rights, property, or safety
• Investigate potential fraud or security breaches
• Protect the rights and safety of our customers and the public
• Enforce our terms of service and other agreements

5.4 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to appropriate privacy protections.

6. COOKIES AND TRACKING TECHNOLOGIES

6.1 What Are Cookies: Cookies are small text files stored on your device that help us provide and improve our services. We use various types of cookies and similar technologies to enhance your browsing experience.

6.2 Types of Cookies We Use:

Essential Cookies (Always Active):

• Authentication cookies to keep you logged in
• Shopping cart cookies to remember your selected items
• Security cookies to protect against fraud and abuse
• Load balancing cookies for optimal website performance

Functional Cookies:

• Language and region preference cookies
• Customization cookies for personalized experiences
• Accessibility cookies for users with disabilities
• Form data cookies to save your information during checkout

Analytics Cookies:

• Website performance and usage analytics
• A/B testing cookies for website optimization
• Error tracking cookies for technical improvements
• User behavior analysis for better service delivery

Marketing Cookies:

• Advertising preference and targeting cookies
• Social media integration cookies
• Email campaign tracking cookies
• Remarketing cookies for personalized advertisements

6.3 Managing Your Cookie Preferences: You can control cookie settings through your browser options:

• Accept or reject specific types of cookies
• Delete existing cookies from your device
• Set your browser to notify you when cookies are placed
• Block all cookies (may affect website functionality)

6.4 Third-Party Cookies: Some cookies are placed by third-party services we use:

• Google Analytics for website performance analysis
• Facebook Pixel for social media advertising
• Payment gateway cookies for secure transactions
• Shipping partner cookies for delivery tracking

7. DATA SECURITY AND PROTECTION

7.1 Security Measures: We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

• SSL/TLS encryption for all data transmission
• Secure server infrastructure with regular updates
• Firewall protection and intrusion detection systems
• Regular security audits and vulnerability assessments
• Secure backup systems with encryption

Administrative Safeguards:

• Limited access to personal information on a need-to-know basis
• Employee training on privacy and security practices
• Regular review of data handling procedures
• Incident response plans for potential security breaches
• Vendor agreements with strict security requirements

Physical Safeguards:

• Secured office premises with controlled access
• Locked storage for physical documents
• Secure disposal of sensitive information
• Restricted access to server rooms and equipment

7.2 Data Breach Response: In the unlikely event of a data breach:

• We will investigate the incident immediately
• Affected users will be notified within 72 hours
• Appropriate authorities will be informed as required
• Steps will be taken to prevent future incidents
• Affected individuals will receive guidance on protective measures

8. YOUR PRIVACY RIGHTS AND CHOICES

8.1 Access and Correction: You have the right to:

• Request a copy of all personal information we hold about you
• Correct any inaccurate or incomplete information
• Update your contact details and preferences
• Download your data in a portable format

8.2 Data Deletion: You can request deletion of your personal information, subject to:

• Completion of pending transactions
• Legal retention requirements
• Legitimate business interests
• Technical feasibility

8.3 Marketing Communications: You can control marketing communications by:

• Unsubscribing from email newsletters
• Opting out of SMS notifications
• Adjusting social media interaction preferences
• Contacting us directly to update preferences

8.4 Cookie Management: You have control over cookie usage through:

• Browser settings and preferences
• Our cookie consent management tool
• Third-party opt-out mechanisms
• Direct communication with our support team

8.5 How to Exercise Your Rights: To exercise any of these rights:

• Email us at support@tcghub.in
• Include your full name and email address
• Specify which rights you want to exercise
• Provide verification of your identity
• Allow up to 30 days for response

9. DATA RETENTION AND STORAGE

9.1 Retention Periods: We retain your information for different periods based on the type of data and purpose:

Account Information: Retained while your account is active, plus 3 years after closure Order Information: Retained for 7 years for tax and legal compliance Marketing Data: Retained until you opt out or for 2 years of inactivity Technical Data: Retained for 1 year for analytics and improvement purposes Communication Records: Retained for 3 years for customer service quality

9.2 Secure Deletion: When retention periods expire:

• Data is permanently deleted from our active systems
• Backup copies are securely overwritten
• Physical documents are shredded
• Third parties are notified to delete shared data

10. INTERNATIONAL DATA TRANSFERS

10.1 Data Location: Your personal information is primarily stored and processed in India. However, some of our service providers may process data internationally.

10.2 Transfer Safeguards: When data is transferred internationally, we ensure:

• Adequate protection through appropriate safeguards
• Compliance with applicable data protection laws
• Contractual protections with international partners
• Regular monitoring of data protection standards

11. CHILDREN’S PRIVACY

11.1 Age Restrictions: Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18.

11.2 Parental Rights: If you believe a child has provided us with personal information:

• Contact us immediately at support@tcghub.in
• We will investigate and delete the information if confirmed
• Parents can request access to their child’s information
• We will implement additional safeguards if necessary

12. THIRD-PARTY WEBSITES AND SERVICES

12.1 External Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12.2 Social Media Integration: When you interact with our social media content:

• The respective platform’s privacy policy applies
• We may receive information about your interactions
• You can control sharing through platform settings
• We recommend reviewing third-party privacy policies

13. UPDATES TO THIS PRIVACY POLICY

13.1 Policy Changes: We may update this Privacy Policy to reflect:

• Changes in our business practices
• New legal requirements
• Technological developments
• Feedback from users and regulators

13.2 Notification of Changes: When we make significant changes:

• We will post the updated policy on our website
• Registered users will receive email notifications
• We will highlight major changes clearly
• Continued use constitutes acceptance of changes

13.3 Version Control:

• Each version will be dated and archived
• Previous versions remain available upon request
• We maintain records of all policy changes
• Users can request information about specific changes

14. CONTACT INFORMATION AND COMPLAINTS

14.1 Privacy Officer: For all privacy-related inquiries, contact our Privacy Officer:

• Email: support@tcghub.in
• Subject Line: “Privacy Inquiry”
• Response Time: Within 5 business days
• Business Hours: Monday to Saturday, 10 AM to 6 PM IST

14.2 Complaint Resolution: If you have concerns about our privacy practices:

• Contact us directly for initial resolution
• We will investigate and respond within 30 days
• Escalation procedures are available if needed
• You may contact regulatory authorities if unsatisfied

15. LEGAL COMPLIANCE AND GOVERNING LAW

15.1 Applicable Laws: This Privacy Policy complies with:

• The Information Technology Act, 2000 and its rules
• The Consumer Protection Act, 2019
• Other applicable Indian privacy and data protection laws
• International standards where applicable

15.2 Jurisdiction: Any disputes arising from this Privacy Policy will be governed by Indian law and subject to the jurisdiction of courts in Navi Mumbai, Maharashtra, India.

15.3 Regulatory Compliance: We cooperate with regulatory authorities and comply with:

• Data protection audits and investigations
• Legal notices and compliance orders
• Industry standards and best practices
• International data protection frameworks

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Final Note: This Privacy Policy represents our commitment to protecting your privacy. We encourage you to read it carefully and contact us with any questions or concerns. Your trust is important to us, and we continuously work to maintain the highest standards of privacy protection.

Policy Scope: All TCGHub services including tcghub.in, Instagram, WhatsApp, and future platforms